Last Updated: 15th January 2025
These clauses have the potential to seriously affect your interests. We strongly advise you to read the full text of these Terms and Conditions. For questions, visit our contacts page. This section provides a brief summary of critical aspects:
Welcome to crazytime-italy.com, the official website for the Crazy Time live casino game show. These Terms and Conditions ("Terms") govern your access to and use of this website and any services, content, or features provided herein. Please read these Terms carefully before using our website. By accessing or using any part of crazytime-italy.com, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website.
These Terms and Conditions constitute a legally binding agreement between you ("User", "Player", "you") and CrazyTime Global Entertainment Ltd. ("Company", "we", "us", "our"), governing your use of the website crazytime-italy.com (the "Website").
By accessing, browsing, registering an account, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and any other rules or policies referenced herein. If you do not agree with any part of these Terms, you must cease use of the Website immediately.
This Website, crazytime-italy.com, is operated by:
CrazyTime Global Entertainment Ltd. is licensed and regulated by the Malta Gaming Authority (MGA), one of the most reputable regulatory bodies in the online gambling industry. Our operations adhere strictly to the MGA's stringent guidelines for player protection, fair play, and responsible gaming.
Our dedicated customer support team is available 24 hours a day, 7 days a week, 365 days a year. We are committed to providing prompt and effective assistance.
To access or use any part of the Website, including demo versions, you must:
We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation will result in the immediate suspension or termination of access to the Website.
While this Website primarily offers demo play and information, if you choose to register an account with a partner casino through our affiliate links to engage in Real Money Play, you will be subject to their full registration and Know Your Customer (KYC) procedures. These procedures are mandatory for all licensed operators to verify your identity, age, and source of funds in compliance with Anti-Money Laundering (AML) regulations.
Crazy Time is a live casino game show developed by Evolution Gaming, featuring a large, colorful money wheel hosted by a live presenter. The core mechanic involves players placing bets on numbers (1, 2, 5, 10) or four distinct bonus games (Cash Hunt, Pachinko, Coin Flip, Crazy Time). Before the main wheel spin, a "Top Slot" spins to generate a random multiplier for one of the bet spots.
Important: Due to regulatory requirements, age verification is mandatory before accessing any gaming content, including demo versions. No real-money prizes or payouts are available in demo mode. The theoretical RTP of the demo version is identical to the real-money version: 96.08%.
crazytime-italy.com does not directly handle deposits or withdrawals. All financial transactions for Real Money Play are conducted through our licensed partner casinos. Please refer to the specific Terms and Conditions, Payment Policy, and Withdrawal Policy of the casino where you choose to play.
CrazyTime Global Entertainment Ltd. ensures that all player funds held by our licensed partner casinos are segregated from the operational funds of the casino. This means that in the unlikely event of insolvency, player funds are protected and available for withdrawal. This level of protection is classified as "Not protected - with segregation of customer funds."
CrazyTime Global Entertainment Ltd. is fully committed to promoting responsible gaming and preventing gambling-related harm. We believe that gambling should be an enjoyable and entertaining activity, and we provide tools and resources to help you manage your play responsibly. Visit our responsible gambling section for more information.
When you register an account with a partner casino, you will have access to a comprehensive suite of responsible gaming tools. For new customers, it is mandatory to set financial limits BEFORE your first deposit. These tools include:
If you are concerned about your gambling habits or those of someone you know, please seek help from independent organizations:
Any bonuses, promotions, or special offers provided by partner casinos are subject to their specific terms and conditions. These terms will detail eligibility requirements, wagering requirements, withdrawal restrictions, and any other applicable rules. We advise you to read these bonus terms carefully before participating in any promotion.
We strive to ensure all players have a positive experience. If you have a complaint regarding our Website or services, please follow these steps:
Contact our General Support team via email at [email protected]. Provide as much detail as possible, including your username (if applicable), game ID, date, and a comprehensive description of the issue. We aim to acknowledge your complaint within 24 hours and resolve all complaints within 10 business days.
If you are not satisfied with the resolution provided by our General Support, you may escalate your complaint to our Chief Compliance Officer by emailing [email protected]. The Compliance Department will conduct a thorough review of your case and provide a final decision within 10 business days.
If your complaint remains unresolved after exhausting our internal processes (typically within 21 days from the initial complaint), you have the right to refer your dispute to an approved Alternative Dispute Resolution (ADR) entity:
CrazyTime Global Entertainment Ltd. is the data controller for the personal data collected and processed through crazytime-italy.com. We are fully committed to protecting your privacy and handling your personal data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and other applicable data protection laws.
We process your personal data based on the following lawful bases (Article 6 GDPR):
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Due to stringent regulatory requirements in the gambling sector, certain data (e.g., self-exclusion records, AML data) cannot be automatically deleted and must be retained for a minimum of 5 years, and in some cases longer.
All content on crazytime-italy.com, including text, graphics, logos, images, game descriptions, and software (excluding the Crazy Time game itself, which is owned by Evolution Gaming), is the property of CrazyTime Global Entertainment Ltd. or its licensors and is protected by intellectual property laws.
The Website and its content are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, CrazyTime Global Entertainment Ltd., its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date. For material changes, we will endeavor to provide you with at least 30 days' notice before the new terms take effect.
Please be aware that crazytime-italy.com may contain affiliate links to third-party online casinos where you can play the Crazy Time game for real money. When you click on these links and register an account or make a deposit at a partner casino, we may receive a commission. This affiliate relationship does not influence our content, ratings, or recommendations, which are based on objective analysis and user experience.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Malta.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.
These Terms, together with our Privacy Policy and any other policies or guidelines posted on the Website, constitute the entire agreement between you and CrazyTime Global Entertainment Ltd. regarding your use of the Website and supersede any prior agreements, understandings, or representations, whether written or oral.
CrazyTime Global Entertainment Ltd. is committed to making our Website and the Crazy Time game accessible to all users, regardless of ability. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve accessibility features for visual, auditory, motor, and cognitive impairments.
For specific accessibility needs, feedback, or to report any accessibility barriers you may encounter, please contact our support team at [email protected]. We value your input and are dedicated to providing an inclusive experience.
Thank you for choosing crazytime-italy.com. We wish you an enjoyable and responsible gaming experience.