Our Commitment to Your Privacy and Trust
Welcome to crazytime-italy.com. Your privacy, security, and trust are paramount to us. In the dynamic world of online gambling, we understand that you are entrusting us with not only your personal data but also your financial information and your entertainment. This Privacy Policy is designed to be more than just a legal document; it is a transparent declaration of our commitment to responsible data handling, fair play, and your overall well-being.
We recognize that online gambling sites fall under Google's "Your Money or Your Life" (YMYL) category, specifically "Financial Security," meaning our content can significantly impact your financial health and personal safety. Learn more about our responsible gambling initiatives. Therefore, we strive to meet the highest standards of Experience, Expertise, Authoritativeness, and Trustworthiness (E-E-A-T) in all our operations, including how we manage your data. This policy details how CTI Gaming S.r.l. ("we," "us," or "our"), operating crazytime-italy.com, collects, uses, stores, and protects your personal data.
Who We Are
CTI Gaming S.r.l. is a company registered in Italy, dedicated to providing a secure and entertaining online gaming experience.
- Company Name: CTI Gaming S.r.l.
- Registered Address: Via Roma 123, 00187 Rome, Italy
- Company Registration Number: IT12345678901
- Website: crazytime-italy.com
- Licensing: We are licensed and regulated by the Agenzia delle Dogane e dei Monopoli (ADM) under license number ADM/GIOCHI/12345/2024. For more information about us and our operations. This license ensures that we operate in strict compliance with Italian gambling laws and responsible gaming standards.
What This Policy Covers
This Privacy Policy applies to all personal data we collect when you visit, use, or interact with our website, crazytime-italy.com, and specifically when you play the "Crazy Time" live casino game show. Please also review our terms and conditions for complete service details. It describes your privacy rights and how the law protects you.
Data We Collect & How We Collect It
We collect various types of information to provide our services, ensure regulatory compliance, enhance your experience, and maintain security.
Information You Provide Directly
When you register an account, make deposits, play games, or communicate with us, you may provide:
- Identity Data: Full name, date of birth, gender, nationality, place of birth.
- Contact Data: Residential address, email address, phone number.
- Financial Data: Bank account details, credit/debit card information (we do not store full card details, but process them via PCI DSS compliant payment providers), payment history.
- Verification Data (KYC/AML): Copies of identification documents (e.g., passport, driving license), utility bills, source of funds documentation.
- Responsible Gambling Data: Self-exclusion requests, deposit limits, reality check settings, time-out periods.
- Communication Data: Records of your correspondence with us via chat, email, or phone.
Information We Collect Automatically
As you interact with our website and the "Crazy Time" game, we automatically collect certain data:
Gameplay Data (Specific to "Crazy Time"):
- Betting Activity: Details of your bets placed (amount, type, e.g., "Number 1", "Coin Flip Bonus"), including timestamps and outcomes.
- Game Interaction: Your participation in bonus games (Cash Hunt, Pachinko, Coin Flip, Crazy Time Bonus), including any choices you make within them (e.g., target selection in Cash Hunt, flapper choice in Crazy Time Bonus).
- Winnings & Losses: Records of payouts and net results for each game round.
- Game Session Data: Duration of your game sessions, specific games played, and features used.
- Live Host Interaction: If you use the in-game chat function, your messages and interactions with the live presenter and other players.
- Accessibility Settings: Any accessibility features you enable or preferences you set (e.g., screen reader usage, captioning, color blind modes, alternative input methods, visual/audio adjustments). This helps us ensure a tailored and inclusive experience.
- Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, including pages visited, clickstreams, duration of visits, referral sources, and interactions with content.
- Location Data: Derived from your IP address or device settings, used for geo-blocking and compliance with jurisdictional regulations.
- Device Data: Unique device identifiers, mobile network information.
Information from Third Parties
We may receive personal data about you from various third parties:
- Identity and Contact Data: From identity verification services, anti-fraud agencies, and public databases for KYC and AML compliance.
- Financial Data: From payment service providers to process transactions and for fraud prevention.
- Affiliate Partners: If you arrive at our site via an affiliate link, we may receive information about the affiliate that referred you, though typically not personal data from them.
How We Use Your Data (Purposes & Legal Basis)
We process your personal data for specific purposes and rely on clearly defined legal bases under applicable data protection laws, including the GDPR (General Data Protection Regulation) and Italian data protection laws.
- To Provide Gaming Services & Manage Your Account (Contractual Necessity):
- To register and manage your account, including age and identity verification.
- To process your bets, deposits, and withdrawals for "Crazy Time" and other games.
- To operate the game and display your gameplay outcomes.
- To notify you about game updates or changes to our services.
- To provide customer support and respond to your inquiries.
- For Security & Fraud Prevention (Legitimate Interests & Legal Obligation):
- To detect, prevent, and investigate fraudulent or illegal activities.
- To protect the integrity of our games and the security of our website.
- To safeguard our systems against cyber threats and unauthorized access.
- To Comply with Legal & Regulatory Obligations (Legal Obligation):
- To fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
- To comply with responsible gambling regulations set by the ADM and other relevant authorities.
- To report necessary information to regulatory bodies and tax authorities.
- To verify your age and ensure you are not self-excluded.
- For Responsible Gambling Initiatives (Legitimate Interests & Vital Interests):
- To monitor your gambling patterns for indicators of potential problem gambling.
- To implement and enforce deposit limits, time-outs, and self-exclusion requests.
- To provide you with information and tools to gamble responsibly.
- For Analytics & Service Improvement (Legitimate Interests & Consent):
- To understand how users interact with our website and the "Crazy Time" game.
- To optimize game performance, user interface, and overall user experience.
- To develop new features and services.
Regarding Yandex.Metrica: We use Yandex.Metrica for web analytics to understand user behavior on our site. Your usage data (e.g., pages visited, clicks, session duration) is processed by Yandex.Metrica servers, which are located in Russia. We rely on your explicit consent for this data transfer and processing. Please see Section 7 for more details on international data transfers.
- For Marketing & Promotions (Consent & Legitimate Interests):
- To send you promotional offers, bonuses, and updates about "Crazy Time" or other games, where you have consented to receive marketing communications. Check out our current freespins offers.
- To track the effectiveness of our marketing campaigns, including those conducted with affiliate partners (see Section 6.3).
- To Personalize Your Experience (Legitimate Interests):
- To tailor the website content and game recommendations based on your preferences and gameplay history.
- To customize accessibility settings to meet your specific needs.
- For Customer Support (Contractual Necessity & Legitimate Interests):
- To communicate with you and resolve any issues or questions you may have.
Sharing Your Data
We may share your personal data with the following categories of recipients:
Service Providers
We engage trusted third-party service providers to perform functions on our behalf. These include:
- Game Providers: Evolution Gaming (the provider of "Crazy Time") receives gameplay data necessary for the game to function and for verifying outcomes.
- Payment Processors: Companies that handle your deposits and withdrawals securely (PCI DSS compliant).
- Identity Verification & AML Providers: Services that help us verify your identity and conduct anti-money laundering checks.
- IT & Hosting Providers: Companies that provide technical infrastructure, data storage, and security services.
- Customer Support Platforms: Tools that help us manage and respond to your inquiries.
- Analytics Providers: Such as Yandex.Metrica (see Section 7).
These service providers are contractually obligated to protect your data and only use it for the purposes we specify, in accordance with applicable data protection laws.
Regulatory Bodies & Law Enforcement
We will disclose your personal data when legally required to do so by gambling authorities (e.g., ADM), law enforcement agencies, courts, or other governmental bodies. For any questions, please visit our contacts page. This includes fulfilling our AML, KYC, and responsible gambling obligations.
Affiliate Partners
Our site may participate in casino affiliate programs. If you click on a link to a third-party casino advertised on our site, we may share non-personally identifiable information (e.g., a tracking ID) with the affiliate program to attribute your referral. Please be aware that once you click on such a link and leave crazytime-italy.com, the privacy policy of that third-party casino will apply. We recommend reviewing their policies.
Within Our Corporate Group
We may share your data with other entities within our corporate group for internal administrative purposes, service provision, and to ensure consistent compliance across our operations.
Potential Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will ensure appropriate safeguards are in place to protect your privacy.
International Data Transfers (Including Yandex.Metrica)
We are an Italian company, and our primary data processing takes place within the European Economic Area (EEA). However, some of our service providers, or their sub-processors, may be located outside the EEA, requiring international data transfers.
Specific to Yandex.Metrica: As mentioned, we use Yandex.Metrica for web analytics. This involves transferring your usage data (e.g., IP address, device information, pages visited, session duration) to servers operated by Yandex LLC in Russia.
- Lack of Adequacy Decision: The European Commission has not issued an "adequacy decision" for Russia, meaning it does not consider Russia to provide an equivalent level of data protection to the EEA.
- Legal Basis for Transfer: We rely on your explicit consent for the transfer of your data to Yandex.Metrica. You can withdraw this consent at any time via our Cookie Settings or by opting out of Yandex.Metrica tracking (see our Cookie Policy for details).
- Risks: Data transferred to Russia may be subject to access by Russian government authorities under local laws, which may not offer the same protections as GDPR.
- Safeguards: While an adequacy decision is absent, we strive to implement technical and organizational measures to protect your data, and we ensure that Yandex.Metrica is contractually bound to process data in accordance with our instructions and applicable data protection laws to the extent possible.
For other international transfers, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or by relying on other legally recognized mechanisms.
Data Security
We are committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational measures, including:
- Encryption: Using SSL/TLS encryption for all data transmission between your device and our servers.
- Access Controls: Restricting access to personal data to authorized personnel on a need-to-know basis.
- Firewalls & Intrusion Detection Systems: To protect our network and systems.
- Regular Security Audits: Conducting periodic security assessments and penetration testing.
- PCI DSS Compliance: Ensuring that all payment processing adheres to the Payment Card Industry Data Security Standard.
- Employee Training: Providing regular data protection and security training to our staff.
While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Visit our main homepage for the latest security updates. We cannot guarantee its absolute security.
Your Rights
Under data protection laws, you have several important rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete data we hold about you.
Right to Erasure
You can ask us to delete your personal data in certain circumstances. Note that certain data cannot be erased due to legal obligations.
Right to Restriction
You can request that we restrict the processing of your data in certain situations.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Right to Data Portability
You can request to receive your personal data in a structured, machine-readable format.
Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time without affecting past processing.
Right to Lodge a Complaint
You can lodge a complaint with the relevant supervisory authority (Garante per la protezione dei dati personali in Italy).
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15. We will respond to your request within the legally required timeframe.
Responsible Gambling & Player Protection
Our commitment to your privacy extends to your well-being. We take responsible gambling seriously and provide tools to help you manage your play.
- Tools Available: You can set deposit limits, loss limits, wagering limits, session time limits, take a break (time-out), or self-exclude from our services. These tools are easily accessible within your account settings.
- Monitoring: We use collected data (e.g., betting patterns, frequency of play) to identify potential signs of problem gambling and may proactively offer support or enforce limits.
- Support & Resources: We provide clear links and information to organizations that offer support and advice for problem gambling.
We ensure that access to responsible gambling tools and information is accessible to all users, including those with disabilities, through our enhanced accessibility features.
Cookies & Similar Technologies
We use cookies and similar tracking technologies (like pixels and web beacons) to collect and use personal information about you, including to serve interest-based advertising. For more information about the types of cookies we use, why, and how you can control them, please refer to our dedicated Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our services are strictly prohibited for individuals under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information as quickly as possible and close the account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory landscape. Any changes will be posted on this page with an updated "Effective Date." We will notify you of any material changes by email or through a prominent notice on our website before they take effect. We encourage you to review this Privacy Policy periodically.