About Us

At CrazyTime Global Entertainment Ltd., we envision a world where online gaming is not only thrilling but also unequivocally safe and fair. Our core values guide every decision:

• Player-Centric Experience: We put players first, offering intuitive interfaces, seamless gameplay, and responsive support.
• Unwavering Integrity: Upholding the highest ethical standards in all our operations, from game mechanics to financial transactions.
• Responsible Gaming Advocacy: Actively promoting safe play and providing comprehensive tools and resources to support our players.
• Innovation & Excellence: Continuously seeking out the best games and technologies to enhance the gaming journey.
• Full Transparency: Ensuring clear communication about our licensing, operations, and policies.

Our expertise lies in selecting, integrating, and operating the most engaging and trustworthy live casino games available. We partner with industry leaders like Evolution Gaming to bring you titles that redefine entertainment. Our operational excellence ensures that every game session on crazytime-italy.com is seamless, secure, and fair.

Featured Game: Crazy Time

Crazy Time, developed by the award-winning Evolution Gaming, is a live casino game show that has captivated millions worldwide. As your dedicated operator, we ensure you experience this spectacle at its best:

• Dynamic Gameplay: Featuring a giant money wheel, live presenters, and four thrilling bonus games (Cash Hunt, Pachinko, Coin Flip, Crazy Time), it offers unique excitement with every spin.
• Fair & Transparent Mechanics: The game's outcomes are determined by a physical wheel spin and random number generation (RNG) for multipliers, ensuring complete chance-based results. The Return to Player (RTP) is a transparent 96.08%, with a bonus game trigger frequency of approximately 1 in 6 spins.
• Massive Win Potential: Players have the chance to win up to 20,000x their bet, with records showing wins exceeding €2.8 million. These impressive figures highlight the game's unparalleled excitement and rewarding potential.

Responsible gaming is at the heart of our operations. We provide a robust framework and tools designed to empower players to manage their gaming habits effectively. Visit our responsible gambling section for comprehensive support. Our dedicated Responsible Gaming team is available to assist with:

• Financial Limits: Setting daily, weekly, or monthly deposit, spending, or loss limits.
• Reality Checks: Timely reminders during gameplay to help you keep track of your session duration.
• Session Time Limits: Options to set limits on how long you can play.
• Self-Exclusion: Providing clear and easy pathways for temporary or permanent self-exclusion from our services.

While specific national self-exclusion systems are jurisdiction-dependent, we fully support the principles behind initiatives like GamStop (UK), Spelpaus (Sweden), ROFUS (Denmark), and OASIS (Germany) in promoting a safer gambling environment across Europe.

For further assistance and independent support, we strongly recommend reaching out to these organisations:

• GamCare (UK): 0808 8020 133 | www.gamcare.org.uk
• Gambling Therapy: www.gamblingtherapy.org
• BeGambleAware (UK): www.begambleaware.org
• Responsible Gaming Foundation (Malta): www.rgf.org.mt

Your security and trust are paramount to CrazyTime Global Entertainment Ltd. We employ industry-leading technologies and protocols to safeguard your data and ensure the integrity of our platform:

• eCOGRA Certified: We are proud to be eCOGRA certified, an independent authority that ensures fair and responsible operator conduct, including regular audits of our RNGs (for any RNG-based elements) and payout percentages.
• Gaming Laboratories International (GLI): Our games' Random Number Generators (RNGs) and overall game fairness are regularly tested and certified by GLI, an independent third-party auditor, to ensure fair and random outcomes.
• ISO 27001 Certified: We hold ISO 27001 certification for Information Security Management Systems, demonstrating our commitment to the highest standards of data security.
• PCI DSS Compliant: All payment transactions are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the secure handling of your financial information.
• SSL Encryption: Our website uses advanced SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers.
• Segregated Player Funds: All player funds are held in separate bank accounts, entirely segregated from our operational funds, guaranteeing their safety and immediate availability. Review our complete terms and conditions for full details.
• GDPR Compliance: We fully comply with the General Data Protection Regulation (GDPR) (EU 2016/679) and other relevant data protection laws, ensuring your personal data is handled with the utmost care and privacy. Read our detailed privacy policy for more information. For data protection inquiries, please contact our Compliance Department at [email protected].

CrazyTime Global Entertainment Ltd. is an active member of leading industry associations, underscoring our commitment to promoting best practices, ethical conduct, and the long-term integrity of the online gambling sector:

• European Gaming and Betting Association (EGBA): www.egba.eu
• Remote Gambling Association (RGA): www.rga.eu.com

Our participation in these esteemed organizations ensures we remain at the forefront of industry developments, contributing to a safer and more sustainable gaming environment for all.

Transparency and open communication are core to our values. Our dedicated teams are available 24/7 to assist you. Visit our contacts page for all support options. Whether you have a query, feedback, or need support, we're here to help.

General Support

• Live Chat: Available 24/7 directly on our website. Average response time: within 30 seconds.
• Email: [email protected]
  Average response time: Urgent queries within 1-2 hours, general enquiries within 24 hours.
• Phone (Malta): +356 2034 1234
  Availability: 24/7. We aim to answer 80% of calls within 20 seconds.

Department-Specific Contacts

We are dedicated to ensuring a positive and fair gaming environment. If you encounter any issues or have a complaint, please follow our clear dispute resolution process:

1. Initial Complaint: Please contact our General Support team via email at [email protected]. Provide all relevant details, including your username, game ID, date, and a comprehensive description of the issue. We aim to resolve all complaints internally within 10 business days.
2. Escalation to Compliance: If you are not satisfied with the resolution provided by our General Support, you have the right to escalate your complaint to our Chief Compliance Officer. Please email [email protected] for this purpose.
3. Alternative Dispute Resolution (ADR): Should your complaint remain unresolved after exhausting our internal procedures, you are entitled to refer your dispute to an approved Alternative Dispute Resolution (ADR) entity. For MGA-licensed operators, this can be done through the Malta Gaming Authority's Player Support Unit or an independent ADR provider.
   • MGA Player Support: https://www.mga.org.mt/player-hub/player-support/
   • eCOGRA: As an eCOGRA certified operator, we also offer access to their independent dispute resolution service for eligible complaints, ensuring an impartial review. More information is available on the eCOGRA website.